Refund policy

 

Refund , Return , Exchange Terms :
In case of Change on Mind return ,refund & exchange is not applicable after receiving the product. There is a 3-day return policy only in case of courier damage or manufacturing defect (there must be a complete uncut video of the packaging opening). In this case, no refund will be given and a completely new product will be sent. 

If payment is made in advance, order cancellation or refund is not applicable and according to the company "shipping policy", the product must be received from the specific courier recommended for specific products, in which case order cancellation will not be applicable.

Advance payment is non-refundable for customized orders. And if you cancel the order without completing the full payment, legal action will be taken.

It may take 3-15 business days to resolve issues with returns, refunds, or exchange products. Please follow the above topics and mail us ; contact@hlwcraft.com with your detailed information.